The way we communicate in the workplace is of vital importance to how effective we can be. This is especially important in industries where face to face interaction with customers, clients and service users comprises the majority of the role.
The concept of role play training is nothing new. Most people have experienced it at some point in their working lives and most find it nerve wracking and traumatic! However when it is done well, its effectiveness cannot be denied. Some situations simply cannot be taught in a traditional way. What better way to build experience of dealing with an angry customer, distraught parent or awkward client than actually experiencing it for real! This fully immersive experience followed by appropriate feedback and identification of learning points is the best way to prepare students or employees for what they will face in the real world.
James has 12 years experience of providing his services as a role-play actor to Universities, Colleges, the MOD and many other organisations. He noticed the difficulties coordinators faced in recruiting and handling lots of freelance actors separately. The idea of a role-play agency is nothing new but none that exist are run on a day to day basis by an actor with such a wealth of experience of role-play acting and scenario writing.